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Terms and Conditions

Welcome to Ellysian Beauty, your sanctuary of tranquility and transformation on the stunning Central Coast, NSW. We’re thrilled to have you join us on this journey of beauty and self-care.

 

Before we embark on this wonderful experience together, we kindly ask you to take a moment to review our terms and conditions. These guidelines are designed to ensure that every visit to Ellysian Beauty is as smooth and delightful as the services we offer.

Our Commitment to You

At Ellysian Beauty, we’re passionate about creating unforgettable experiences. Our team of professional beauty therapists is dedicated to providing you with the highest quality treatments in a serene and welcoming environment. We promise to:

  • Deliver exceptional service with a warm smile

  • Use premium products that nourish and rejuvenate

  • Maintain a clean, safe, and relaxing atmosphere

  • Listen to your needs and tailor our services accordingly

Booking and Cancellation Policy

We value your time, and we hope you value ours too. To ensure we can accommodate all our lovely clients:

  • Appointments can be made via phone, email, or through our online booking system

  • A credit card is required to secure your booking

  • We kindly request 24 hours’ notice for cancellations or rescheduling

  • Late cancellations (less than 24 hours) or no-shows may incur a fee of 50% of the service price

  • If you’re running late, please let us know. We’ll do our best to accommodate you, but please understand that we may need to adjust your treatment time

Payment and Pricing

We believe in transparency and fairness when it comes to our pricing:

  • All prices are in Australian Dollars and include GST

  • We accept cash, EFTPOS, and major credit cards

  • Gift vouchers are available and must be presented at the time of treatment

  • Prices are subject to change without notice, but we’ll always inform you of the cost before your treatment begins

Health and Safety

Your wellbeing is our top priority. To ensure the best and safest experience:

  • Please inform us of any health conditions, allergies, or pregnancies before your treatment

  • Patch tests are required 24-48 hours before certain treatments (e.g., tinting, waxing) for first-time clients or those who haven’t had the service in over 6 months

  • We reserve the right to refuse treatment if we believe it may compromise your health or safety

Age Restrictions

We welcome clients of all ages, but for certain treatments:

  • Clients under 18 may require parental consent for some services

Limitation of Liability

While we take every precaution to ensure your safety and satisfaction:

  • Ellysian Beauty and its staff are not liable for any adverse reactions or unsatisfactory results arising from our treatments

  • We perform all services to the best of our abilities and in accordance with industry standards

  • Clients undergo treatments at their own risk, having been fully informed of potential side effects or risks

  • In the unlikely event of an adverse reaction, we will provide guidance and support to the best of our abilities

  • We recommend following all post-treatment care instructions carefully to maximise results and minimise any potential issues

Product Returns and Exchanges

We carefully select our retail products to complement your at-home beauty routine:

  • Unopened products in original packaging may be exchanged within 14 days of purchase

  • We cannot offer refunds on opened products or services rendered

Gift Cards

Our gift cards are a beautiful way to share the Ellysian Beauty experience:

  • Gift cards are valid for 3 years from the date of purchase

  • The value of the gift card is based on the price of the service at the time of purchase

  • If the price of the service has increased at the time of redemption, the difference will need to be paid

  • Any remaining balance on a gift card after a service can be used for future treatments or products

  • Gift cards are non-refundable and cannot be exchanged for cash

Privacy and Data Protection

Your privacy matters to us:

  • We collect and store your personal information securely

  • Your details are used solely for appointment scheduling, treatment records, and occasional promotional communications

  • We never share your information with third parties without your consent

Loyalty Program and Special Offers

We love to reward our cherished clients:

  • Join our loyalty program to earn points on treatments and product purchases

  • Special offers and promotions are subject to terms specified at the time of offer

Feedback and Continuous Improvement

Your thoughts and feelings are important to us:

  • We welcome your feedback to help us continually enhance our services

  • If you’re not completely satisfied with your treatment, please inform us immediately or within 48 hours of your appointment

  • We’ll do our utmost to address your concerns and find a solution that leaves you feeling cherished and beautiful

  • In some cases, we may offer a complimentary touch-up or partial refund, at our discretion

Amendments to Terms and Conditions

We may update these terms and conditions from time to time:

  • Any changes will be communicated via email and/or notices in our salon

  • Continued use of our services after changes implies acceptance of the new terms

By booking an appointment with Ellysian Beauty, you acknowledge that you have read, understood, and agree to these terms and conditions. We’re excited to be part of your beauty journey and look forward to pampering you soon!

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